Why outsource sales? Many of our clients need sales in incremental or offshore markets not currently covered by their own sales staff, and Discover's extensive network, sales representation performance and sales systems are proven winners in delivering revenue and quality sales performance.
Increasingly, clients are also seeking travel sales representatives for their core or home markets, to help enhance and expand their sales coverage by reaching new customers, exploring the potential of niche accounts, and to develop specific channels of targeted accounts or customers.
Clients can choose by market the solutions that best meet their travel outsourcing needs and budgets, ranging from dedicated client branded field representation, portfolio field representation to inside sales. We work with you to understand your sales strategy, opportunities and challenges, develop a tactical level sales plan with the selected Discover markets and staff, and manage them to meet your sales goals.
The sales representative is dedicated to your company and is branded as your company when in front of the customer. People are carefully selected to match your company profile and image. You gain from having dedicated sales staff represent your company and sell only your products, creating greater focus in front of the customer. Sales representatives are seen as you by the customer instead of as Discover. You have the same benefit as an internal sales force while at the same time eliminating administrative or legal burdens for your organization.
Designed to meet small business market needs, portfolio field travel sales representatives allow you to introduce your product to a broad range of agency, corporate, meeting/incentive, or other predefined customers and targets. You would join a small mix of other complementary travel companies which are not competitive in a sales representative portfolio.
Whether dedicated or portfolio representation, Discover can target a specific sales channel or a mix of sales channels, ranging from interline, corporate, agency sales (national/corporate/leisure/specialty) to consolidators, and tour operators, and meeting/incentive/group specialists.
We assemble a team to sell your products and services to a particular group of agencies, specialty accounts, or agencies out of reach geographically or by revenue volume or potential for field sales.
Discover taps the local expertise of our travel outsourcing sales teams around the world to craft clear, comprehensive and effective sales plans for single countries, multiple ad hoc markets, defined regions or global coverage. Each local market plan is designed to dovetail with your global strategy and complement existing sales directives. Year after year, we build on these plans to maximize incremental sales and minimize market erosion, all the while firmly establishing your product by seamlessly blending your unique style with the particular demands and eccentricities of the local market.
Chasing after sales that produce less than optimal results or cost too much to win, and ignoring potential sources of lucrative business, can mean the difference between success and failure in any market, established or new. Discover, acting as your travel sales representative, will help you determine where your sales are coming from and where the greatest untapped potential lies. Armed with this information, we make strategic recommendations to help you spend smart, putting your assets where they can bring you the greatest return on investment.
Strategic selling means applying the right resource to win the business. When personal sales calls are not justified by the potential revenue from an agency, operator or other potential source of business, put Discover's telesales teams to work for you. Our well-trained and thoroughly professional sales representation people will target agencies based on any criteria you choose, and get your message to them effectively and efficiently. We provide full services including follow up calls, fulfillment, contact tracking and customer support, depending on your needs.
Discover has designed and implemented hundreds of successful targeted sales campaigns on behalf of our clients in the last 28 years. Ranging from fare sales to contests to online seminars, we can put together an effective campaign to launch your product in a new market, attract customers with specific shared interests, or stimulate sales during the off-season. We use a variety of tools to get the message out, making recommendations to suit your specific needs and budget. Discover supports strategic sales campaigns with response tracking and follow up, so you know your short-term program has been successful.
In many markets around the world, the decision to do business with one company over another still depends on the strength of the local relationship. The Discover teams have established strong relationships with members of the travel trade in their local markets, and build on those relationships from year to year through frequent contact and by providing unparalleled service. Our contacts enable clients to reach the decision-makers with local suppliers, agents, operators and others. Discover trade support and relationship management includes:
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"After a very successful initial experience with..." read more
Jim Prano, Manager, Offline Sales Development, USA & Mexico - Alitalia
"Hyatt Corporation decided in 1999 to look at..." read more
Ty Helms, Senior Vice President - Sales, Hyatt Hotels Corporation