Global travel sales, marketing & outsourcing

New Zealand

Chris Jones

Chris Jones

  • Worked in travel industry since 1977 in New Zealand
  • Nine years with Air New Zealand in various sales roles
  • Four years as Consolidation Manager for Jetset Tours
  • Seven years as Wholesale Manager for Thomas Cook NZ Ltd
  • Most recently director & shareholder in local airline & tourism representation company

Contact details


Discover the World
Central Corporate Park
Building 5, Level 2
660 Great South Road

City: Auckland
Postal code:
Country: New Zealand
Telephone: In NZ/ 0800 623 4293
Fax: +649.972.1257

Phone: Outside NZ/ +649 280 3133

Description of Market

Travel Industry Facts & Figures

500 IATA Agents; 242 in Auckland, 47 in Wellington, 46 in Christchurch
non-IATA agents: 9 (Source: 2007 Edition IATA Settlement Systems BSP Profile and Performance

Approx 350 home-based Agents (called Travel Brokers)

During the last few years there has been considerable consolidation of both wholesalers and retailers in New Zealand, to a point where we now have vertical integration, with retail chains owning wholesale companies, and vice-versa. A summary is shown below.


Stella Travel Services - (part of the Stella Travel Group). The largest wholesaler with two retail chains, Harvey World Travel and United Travel, being the major providers of business. Stella owns a number of Harrvey World Travel, while the remainder are franchise.

Air New Zealand Shops, Travel Smart and a number of independent agents also purchase both land and air

Travelplan Holidays – owned by the House of Travel Group and used exclusively to supply land and air to the HOT retail shops

Infinity Holidays & Ticket Centre – owned by Flight Centre. Infinity supplies land and Ticket Centre is the in-house consolidator for all Flight Centre shops


Retail Agent breakdown

•           House of Travel – 110 shops

•          United Travel – 102 shops

•          Flight Centre – 95 shops

•          Harvey World Travel– 90 shops

•          First Travel Group – 45 shops

•          Travel Smart – 28 shops

•          Air New Zealand – 24 shops


Major Corporate Agents represented in N.Z.

•           American Express

•          Carlson Wagonlit

•          FCM Travel Solutions

•          HRG


GDS usage is fairly even between Amadeus, Galileo & Sabre


Internet usage – over half of Domestic & Trans Tasman bookings are now booked via the internet. Long Haul bookings via the Internet are growing, but slowly due to the complex nature of these bookings, which usually involve more than one airline and other components such as cruises, accommodation & tours

% of Population Using the Internet - Short Haul in excess of 60%. Long Haul approx 20%
% of Population Booking the Internet - Varies depending on destination. Domestic & to Australia belivedto be around 60-70%.

Internet users: 3.2 million

Contact New Zealand office

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